Thank you for shopping at thefreespiritco. We offer shipping to customers in the United States and other international locations. Please read our shipping policy carefully.
1 Processing Time
Orders are processed within 2-5 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day. You will receive a confirmation email once your order has been shipped.
2 Shipping Methods and Costs
We offer the following shipping options for U.S. customers:
| Standard Shipping | 7-15 business days | Free on orders over $59 |
| Expedited Shipping | 3-7 business days | Calculated at checkout |
Shipping costs are calculated at checkout based on weight, dimensions, and destination. Free standard shipping is available for U.S. orders over $59.
3 Delivery Timeframes
Delivery timeframes are estimates and are not guaranteed. Actual delivery times may vary depending on your location, customs processing, and other factors.
· Domestic (United States): 7-20 business days after processing.
· International: 14-30 business days after processing.
4 Tracking Information
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can track your package using the tracking link provided in the email.
5 Customs, Duties, and Taxes
International orders may be subject to customs duties, taxes, and fees imposed by the destination country. These additional charges are the sole responsibility of the customer. We are not responsible for any customs delays or additional fees.
6 Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at service@thefreespiritco.com. We will work with the shipping carrier to resolve the issue and arrange for a replacement or refund.
7 Wrong Address
Please ensure that your shipping address is correct at the time of checkout. We are not responsible for packages delivered to an incorrect address provided by the customer. If you need to change your address after placing an order, please contact us as soon as possible.
8 Contact Us
If you have any questions about shipping, please contact us at:
Company Name: HK CHAOLUN TING HUNDRED GOODS LIMITED
Company Name(Chinese): 香港超侖婷百貨有限公司
Company Address: RM D07,8/F KAI TAK FTY BLDG, NO. 99 KING FUK ST, SAN PO KONG, HONG KONG
Certificate No. : 79451753
· Email: service@thefreespiritco.com
· Phone: +852 56952443
· Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time)