Thank you for shopping at thefreespiritco. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.
1 Return Eligibility
You may return eligible items within 30 days of delivery for a full refund or exchange. To be eligible for a return:
· The item must be unused, unworn, and in the same condition that you received it.
· The item must be in the original packaging with all tags attached.
· The item must be accompanied by the receipt or proof of purchase.
The following items cannot be returned:
· Final sale items marked as "Final Sale" or "No Return."
· Items damaged due to misuse, improper care, or normal wear and tear.
· Personalized or custom-made items.
2 Return Process
To initiate a return, please follow these steps:
· Step 1: Contact our customer service team at service@thefreespiritco.com within 30 days of receiving your order.
· Step 2: Provide your order number and the reason for your return.
· Step 3: Our team will provide you with a return authorization number and return shipping instructions.
· Step 4: Package the item securely and ship it to the address provided by our customer service team.
Return Address: RM D07,8/F KAI TAK FTY BLDG, NO. 99 KING FUK ST, SAN PO KONG, HONG KONG
3 Return Shipping Costs
Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received a defective or incorrect item). We recommend using a trackable shipping service, as we cannot guarantee that we will receive your returned item.
4 Refund Timeline
Once we receive and inspect your returned item, we will send you an email notification of your approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.
Please note that depending on your credit card company, it may take an additional 2-7 business days for the refund to appear on your credit card statement.
5 Exchanges
If you need to exchange an item for a different size or color, please contact us at service@thefreespiritco.com. We will help you arrange the exchange. Please note that exchange availability depends on stock levels.
6 Damaged or Defective Items
If you receive a damaged, defective, or incorrect item, please contact us immediately at service@thefreespiritco.com within 7 days of delivery. Include your order number and photos of the damaged or incorrect item. We will arrange for a replacement or refund at no cost to you.
7 Contact Us
If you have any questions about our Return & Refund Policy, please contact us at:
Company Name: HK CHAOLUN TING HUNDRED GOODS LIMITED
Company Name(Chinese): 香港超侖婷百貨有限公司
Company Address: RM D07,8/F KAI TAK FTY BLDG, NO. 99 KING FUK ST, SAN PO KONG, HONG KONG
Certificate No. : 79451753
· Email: service@thefreespiritco.com
· Phone: +852 56952443
· Customer Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (Hong Kong Time)